Thanks again for your help, I'm beginning to think that it's Adobe Illustrator that i really need, but that is very expensive for a pensioner to purchase. The interesting thing is, if I run the software on a trial basis then it works fine, the problem just appears to be with the serial number that was generated when I entered the authorizatoion key into Adobe's serial number generator. I explained in depth what had occured and Amazon were good enough to issue a refund for the Photoshop Elements 2021 software. I asked the Amazon customer care centre to call me and they did. I was concerned because Amazon had already made it clear that the product could not be returned. You have purchase this application from Amazon need to contact them for refund if you have purchase from Adobe then only we can cancel If you purchased your apps from a store or an online retailer, you must first register them. Hi, Bob - I received an email the following day from Adobe telling me that they were not able to fullfill the promise that they had made, the exact wording was. Learn how to download previous versions of non-subscription apps such as Acrobat, Photoshop Elements, Creative Suite 5, 5.5, and 6, or Adobe Premiere Elements.
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